PRIVACY POLICY
Last Update: January 17, 2024
Viral Collab: (the "Company," "we," "our," "us")
CONTACT:
Viral Collab
Attention: Privacy Officer
Address: 5929 Trans-Canada Hwy Suite 280, Saint-Laurent, QC H4T 1Z6
Email: info@viralcollab.com
Phone Number: (438) 542-2398
WEBSITE: www.viralcollab.com (the "Site")
We are committed to respecting your privacy and, consequently, protecting the personal information of our users. We have adopted this privacy policy (the "Policy") to be transparent about the data we collect, the reasons for collecting it, with whom we share it, how you can access it, and how to correct it if necessary.
Engagement
We acknowledge our obligation to handle your data responsibly. We do not sell and will not sell your data to third parties.
Please read this Policy carefully to understand when you provide us with your data and how we use it. By using our Site, you consent to the processing of personal information that you provide to us as described herein.
When do we collect your personal information?
We collect your personal information when you:
- Browse our Site;
- Contact us via email, through our social media accounts, or directly through our Site;
- Apply for a job opening; and
- Make a transaction through our Site.
What personal information do we collect?
When you browse our Site, we collect personal information through technologies (such as cookies), including:
- Your IP address
- Your internet service provider
- The type of device used to access our Site
- Browser data used to access our Site
- The page that led you to our Site
- Your activities on our Site (pages and sections viewed)
- Your operating system.
Why: We use this information for statistical purposes and to improve our offerings and Site functionalities. This information helps us better understand visitor behavior.
Please refer to our cookie policy here.
When you contact us, whether through our social media accounts, a form on our Site, or directly via email, we collect personal information such as:
- Your first and last name
- Your email address
- Any information you voluntarily provide in the course of our communications with you.
Why: We use this information to identify you and respond to your inquiries or requests.
When you apply for a job opening, either via email or through a form provided for this purpose, we collect personal information such as:
- Your first and last name
- Your email address and other contact details
- Any information included in your CV, cover letter, or references.
Why: We use this information to evaluate your application and follow up, if applicable.
Please note that if you refuse to provide the requested personal information, we may not be able to evaluate your application.
When you make a transaction through our Site, we collect personal information such as:
- Your first and last name
- Your email address
- Your phone number
- Your billing information
- The delivery address, if applicable
- Relevant data regarding your order.
Why: We use this information to process your transaction. It is also used for marketing, communication about your order, and statistics, allowing us to improve our offerings.
Please note that if you refuse to provide the requested personal information, we may not be able to fulfill your request and process your transaction.
HOW DO WE USE YOUR DATA?
In addition to the purposes mentioned above, we collect and use your personal information generally for the following:
- To provide the best possible customer service.
- For communication purposes related to marketing, advertising, or account management;
- To establish statistics guiding business decisions;
- To ensure compliance with our contractual and legal obligations towards you or any other person;
- To update our records;
- To track your orders; and
- To improve our Site by developing new features, conducting research, and maintaining the current performance of our Site.
WITH WHOM DO WE SHARE YOUR DATA AND WHY?
We do not sell our users' personal information under any circumstances. Your data is shared only in accordance with this Privacy Policy. However, when you consent to this Policy, it is possible that we may share your personal information with the following parties:
Members of our staff
Parties with whom it may be legally necessary (to comply with the law or any legal process, to protect our rights or property, or to protect the security of our Site, our users, and their data).
Parties who may be involved in a financial transaction following a change of control, merger, liquidation, or other transaction involving us.
IT providers with whom we do business in the course of our activities, for sending emails, hosting data, processing credit card payments, or delivery.
Professional service providers bound by professional secrecy, such as lawyers or accountants.
Service providers such as consultants or marketing agencies.
In general, the providers we do business with will only collect, use, and disclose your information to the extent necessary to provide the services they provide to us.
However, some third-party service providers have their own privacy policies regarding the information we are required to provide them when we use their services. Regarding these providers, we recommend that you carefully read their privacy policies so that you understand how they will handle your collected personal information.
Note that some of these providers are located outside Quebec, and therefore your data may be transferred abroad.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Policy.
YOUR RIGHTS
Data protection laws grant you certain rights regarding your information. According to the laws applicable to your data and subject to certain exceptions and requirements, you may have the following rights:
Request access to your data to verify it. However, note that we reserve the right to ask you for additional information to prove your identity.
Request to modify or rectify your data.
Request your data and personal information in an accessible format.
Withdraw your consent to the processing of your personal data.
Lodge a complaint with the competent authority if you believe that we are processing your data in violation of applicable data protection laws.
ACCESS AND CONTROL OF YOUR DATA
You can check, modify, or delete your personal information by sending us an email to the email address provided at the top of this Policy. We will respond to your request as quickly as possible. Please provide enough details for us to identify you and respond to your request.
LOCATION OF YOUR DATA STORAGE
Your personal information is stored in our computer systems. We also use various third-party providers as part of our activities. Some of your information may therefore be on the servers of these third-party providers. In this context, it is possible that some of your information may be hosted outside of Quebec.
DATA RETENTION PERIOD
We will retain all collected information for as long as necessary to achieve the purposes for which we collected them or for other essential purposes such as compliance with legal obligations. We will destroy this data at the end of this period or if you decide to withdraw your consent. Upon request, once your data is deleted, you will receive confirmation that your request has been processed.
SECURITY
To protect your personal data, we take reasonable precautions to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately. For example, we ensure that access to your personal information is granted only to authorized individuals who need it for their job responsibilities. Additionally, our employees are committed to adhering to our internal policies regarding the protection of personal information.
If you have any questions about the security of your personal data, please email us at the address provided at the top of this Policy.
AGE OF CONSENT
We do not solicit or collect personal information from individuals under the age of 14. If you are a parent or guardian and become aware that a minor under the age of 14 has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor under the age of 14 without parental consent, we will delete any information that may have been collected.
COMPETENT AUTHORITY
If you are not satisfied with our response to a request regarding your personal information, you can contact the Commission d'accès à l’information du Québec, the public body responsible for overseeing the management and processing of personal data in Quebec.
Commission d'accès à l’information du Québec
2045, Stanley Street
Office 900
Montreal, Quebec H3A 2V4
Phone: 514 873-4196
Toll-free phone: 1 888 528-7741
Email: cai.communications@cai.gouv.qc.ca
Website: http://www.cai.gouv.qc.ca
CHANGES TO THE POLICY
We reserve the right to modify this Policy at any time; please check it frequently. Unless otherwise stated, changes to this Policy take effect immediately upon being published on our Site. If any changes are made, we will notify you here of the update, so you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend, or delete any personal information we have about you, file a complaint, or simply want more information, you can contact us at the contact information provided at the top of this Policy.
COOKIE POLICY
When you visit our Site, we use cookies and similar technologies to collect certain information about you. Some are essential for the proper functioning of our Site, while others can be declined or blocked according to your preferences.
If you have any questions about how we use cookies, please contact us using the contact information at the top of our Privacy Policy.
What is a cookie?
A cookie is a file containing a small amount of data about a specific user. This data may include a unique anonymous identifier or your browsing preferences. Cookies are stored on the user's computer or on another device's hard drive. They allow us, among other things, to tailor your user experience each time you visit our Site.
We use several types of cookies. Some are set up by us, while others come from domains other than ours.
Types of cookies we use:
Essential cookies: These cookies are essential to the operation of our Site. They allow us, among other things, to remember your privacy preferences or provide some essential services in response to your requests, such as credit card processing. Disabling these cookies through your browser will prevent you from accessing our Site or using all its features.
Analytics cookies: These cookies help us analyze how our users use our Site: the most popular pages, time spent on our Site, and other behaviors. This information is collected, among other things, through Google Analytics. If you do not want your activities to be monitored by Google Analytics, you can use the following tool: https://tools.google.com/dlpage/gaoptout/.
Advertising cookies: These cookies help us provide relevant and personalized advertising and marketing campaigns to the browser.
Functionality cookies: These cookies allow us to remember your preferences each time you use our Site. For example, these cookies can help us remember your preferred language for accessing our Site.
Your preferences:
Note that you can instruct your browser to disable or restrict non-essential cookies that we use. You can also enable or disable non-essential cookies using the cookie bar on our Site. However, this may prevent you from accessing our Site properly.
Browser settings:
Internet Explorer
Safari
Chrome
Firefox
Opera
For more information about cookies, we invite you to visit the following website: https://www.allaboutcookies.org
Contact us:
For any questions, requests, or comments about this policy or how we process your personal information, please contact us using the contact information available at the top of our Privacy Policy.